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FAQ

  • What is Boy'z Only's shipping policy for online orders?
    At Boy'z Only, we strive to ensure a seamless shopping experience for our customers. Our shipping policy is designed to be straightforward and customer-friendly: **Shipping Timeframes:** - We process and ship orders within 3-4 business days. - Standard shipping typically takes 4-8 business days. - Expedited shipping options are available for an additional fee and usually arrive within 2-3 business days. **Shipping Costs:** - We offer free standard shipping on all orders over $75. - Orders below $70 are subject to a flat-rate shipping fee of $7.95 - Expedited shipping costs vary based on the destination and weight of the package, and the exact cost will be calculated at checkout. **Tracking:** - Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the status of your shipment. Please do not send email inquiries for package status. We suggest following your tracking details. **International Shipping:** - Currently, we only ship within the United States. We hope to expand our shipping options in the future to serve our international customers. By providing these details, we aim to deliver your favorite Boy'z Only clothing efficiently and reliably. If you have any further questions or need assistance, please contact our customer service via email only.
  • Can I ship a gift from Boy'z Only directly to the recipient?
    Yes, Boy'z Only offers a convenient gifting service that allows you to shop & ship a gift directly to the recipient. During the checkout process, simply select the 'Ship as Gift' option. You will have the opportunity to provide the recipient's shipping address, and you can also include a personalized gift message. To ensure a professional and delightful unboxing experience, we offer premium gift wrapping as an optional add-on for a small fee. Our team handles each gift with care, making sure it arrives in perfect condition. Whether it's a birthday, holiday, or any special occasion, Boy'z Only makes gifting easy and hassle-free. Happy Gifting!
  • What are the available shipping methods for orders placed at Boy'z Only?
    At Boy'z Only, we offer several shipping methods to ensure your order arrives at your convenience. Our options include Standard Shipping, which typically takes 5-7 business days, and Expedited Shipping, which delivers within 2-3 business days for those needing quicker service. USPS is our primary and preferred shipping service provider. For urgent needs, we also provide Next-Day Shipping for orders placed before 12 PM EST. Each shipping method's availability may vary based on your location, and shipping costs are calculated at checkout. We strive to process and ship orders as quickly as possible to ensure you receive your items promptly. This policy can change at anytime without notice. All orders come with available shipping options for customer convenience.
  • What is Boy'z Only's return policy?
    Boy'z Only is committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your purchase, you can return the items within 14 days of receipt for a store credit or store gift card only. The items must be unworn, unwashed, and in their original condition with tags attached. To initiate a return, please contact our customer service team via email as soon as possible with your order number, and they will provide you with further instructions. Once we receive and inspect the returned items, we will process your refund. Please note that original shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item is defective or an error has occurred on our part. For more details, please visit our Returns page on the Boy'z Only website.
  • What is Boy'z Only's exchange policy?
    At Boy'z Only, we understand that sometimes the clothes you purchase may not fit or meet your expectations. Our exchange policy ensures that you can shop with confidence. We gladly accept exchanges within 14 days of your purchase date, provided the items are in their original condition, unworn, unwashed, and have all tags attached. To initiate an exchange for online purchases, please contact our customer service team to start the exchange process. Note that availability of the desired exchange item is subject to stock levels, and we recommend acting quickly to secure popular sizes and styles. If the replacement item is out of stock or unavailable then a store credit or store gift card will be issued for future usage.
  • Does Boy'z Only offer gift cards for purchase, and how can I use them?
    Yes, Boy'z Only offers gift cards that are perfect for gifting to friends and family. Our gift cards can be purchased in various denominations directly from our online store through our website. Once you have a gift card, you can use it to shop for any items within our clothing shop online. To use the gift card online, simply enter the unique code at checkout. Boyz Only Gift cards make an excellent choice for birthdays, holidays, or any special occasion, allowing the recipient the freedom to choose the styles they love from our latest collections. For more information, feel free to contact our customer service team or visit our FAQ page online.
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